Identifying and Maintaining Business-Critical Knowledge

Preparing your transition to ISO 9001:2015


The inclusion of Knowledge Management in ISO 9001:2015 (released September 2015) marks a huge change within the worlds of both Knowledge Management and Information Management.

For the first time, an important global business standard explicitly mentions Knowledge as a resource, and specifies expectations for the management of that resource. This provides a long-awaited level of legitimacy for Knowledge Management that could be a game-changer for the Knowledge Manager.

This paper explores the implications of the ISO 9001:2015 knowledge clauses, and how these may affect Knowledge Managers and Quality Managers in any organisation.



  1. ISO 9001:2015 and the knowledge clause
  2. Reflections on this clause
  3. What does this means for:
    1.  The quality manager
    2. The knowledge manager
    3. both
  4. How to prepare for an audit of ISO 9001:2015
  5. Other relevant clauses
  6. How Knowliah can help
  7. Leverage your GDPR efforts

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